The Policies listed are for all reservations, bookings & accommodations. FACES OF BEAUTY NYC reserves the right to post these policies as a public notice as provisional notice that such policies adhere to all customers, clients & patrons. Policies are non-negotiable and set fourth as follows for all transactions via online booking portal and or telephone reservations:
CANCELLATION POLICY
- 30% RESERVATION FEE (DEPOSIT/RETAINER) IS NON-REFUNDABLE.
- CANCELING 168HOURS/7DAYS PRIOR TO YOUR APPOINTMENT = NO ADDITIONAL FEE.
- CANCELING 168HOURS/7DAYS – 120HOURS PRIOR TO YOUR APPOINTMENT = 50% OF YOUR REMAINING TOTAL SERVICES.
- CANCELING LESS THAN 120HOURS/5DAYS PRIOR TO YOUR APPOINTMENT = 100% OF YOUR REMAINING TOTAL SERVICES.
- NO SHOW OR FORFEITING RESERVATIONS = 100% OF YOUR TOTAL SERVICES + AN ADDITIONAL $75.00
RESCHEDULING POLICY
- NO SHOW / FORFEIT FEE = $75.00
- A 72HOUR NOTICE PRIOR TO YOUR APPOINTMENT IS REQUIRED.
- RESERVATION FEES (DEPOSIT/RETAINER) ARE NOT TRANSFERABLE AFTER 72 HOURS OF ORIGINAL RESERVATION TIME.
- ONE RESCHEDULE PER RESERVATION-FEE (DEPOSIT/RETAINER) IS GRANTED WITHIN 72 HRS BEFORE OR AFTER ORIGINAL RESERVATION TIME.
- NO SHOW OR FORFEITING RESERVATIONS = 100% OF YOUR TOTAL SERVICES + AN ADDITIONAL $75.00
- A FIFTEEN MINUTE MAXIMUM GRACE PERIOD IS ALLOTTED FOR LATE APPOINTMENTS. AFTER THE ALLOTTED 15 MINUTE GRACE PERIOD SERVICES WILL NOT BE RENDERED. YOU WILL INCUR A NO SHOW FEE OF $75.00 IN ADDITION TO 100% OF TOTAL SERVICES.
MISCONDUCT
- INDEPENDENT CONTRACTORS, AGENTS & SERVICE PROVIDERS OF FACES OF BEAUTY NYC RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE IF THEY FEEL THEIR WELLBEING IS JEOPARDIZED IN ANY WAY, SHAPE OR FORM. NOT LIMTED TO HEALTH & SAFETY REGULATORY STANDARDS & PROVISIONS.
- THEFT OF INDEPENDENT CONTRACTOR’S PRODUCTS, TOOLS OR EQUIPMENT WILL BE REPORTED TO LOCAL LAW ENFORCEMENT, FACES OF BEAUTY NYC IS HELD HARMLESS FROM ANY & ALL CLAIMS FROM EITHER PARTIES INVOLVED.
- BELLIGERENCE, INTOXICATION & PROFANITY FROM CLIENTS & CUSTOMERS, AS WELL AS A HOSTILE WORK ENVIRONMENT IS NOT TOLERATED & WILL BE REFUSED SERVICES AS IT DOES NOT PERMIT A SAFE WORK ENVIRONMENT FOR INDEPENDENT CONTRACTORS.
BOOKING POLICY
- A VALID DEBIT/CREDIT CARD IS HELD ON FILE VIA SECURE BOOKING SYSTEM FOR ALL RESERVATIONS, SERVICES FEES, ADD-ONS & POLICY FEES, FOR ONLINE & TELEPHONE RESERVATIONS.
- IN THE EVENT FEES / CHARGES ARE DISPUTED OR NOT OBTAINED ALL INSUFFICIENT DELINQUENT ACCOUNTS WILL BE FORWARDED TO LEGAL COLLECTIONS & A FORMAL REPORT WILL BE FILED WITHIN THE CARDHOLDERS CITY, COUNTY & STATE LAW-ENFORCEMENT AGENCIES.
- FACES OF BEAUTY NYC IS A REFERRAL AGENCY THAT IS NOT RESPONSIBLE FOR REFUNDS, REIMBURSEMENTS OR CREDITS FOR PAYMENT MADE TO AN INDEPENDENT CONTRACTOR.